Sunbound Lighting



Sunbound encountered a significant challenge in identifying new avenues for sales and attracting business beyond the traditional reliance on word-of-mouth referrals. As a small business, they also faced difficulties in delivering adequate and prompt support to their existing clientele.

Our Process

We designed a detailed process plan on how we can improve the overall operations, customer support and distribution channels for Sunbound Lighting. After just 2 months working together we received feedback that they have seen improvements in the following areas:

Project Info




Sunbound Lighting




- Sales and Lead Generation
- Customer Support
- Order Processing and Billing


2021 - Ongoing

The Results

Working together with Sunbound we were able to improve their operations by improving their sales channels by connecting them to more developers, remodelers, electricians, new vendors, and architects. We expanded our roles to become Quotation Specialists, ensuring prompt and accurate pricing for Sunbound’s customers. Our efficient and effective processes enhanced customer satisfaction and solidified Sunbound’s reputation as a provider of high-quality lighting solutions.

Improved first call resolutions and enquiries
Increased responsiveness to contractor enquiries and billing
Better Customer Support and ticketing system handling

" We have been working with Jupiter BPO over the past year, and they have gone above and beyond of what we have expected. The team is easy to work with and they are dedicated to their work, they have spent the time to learn about our business and industry so they would know how to best help us "
Ryan Nugent - General Manager

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