Jupiter BPO Privacy Policy

Effective Date: 22/08/2021

Note: This Privacy Policy is for informational purposes only and does not constitute legal advice. Please consult a legal professional to ensure full compliance with applicable laws and regulations, including 10DLC requirements.

At Jupiter BPO, we are committed to safeguarding the privacy and security of our clients and website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with our website and services, in compliance with applicable laws and the 10DLC (10-Digit Long Code) regulations in the United States.

By accessing our website or using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Register or create an account.
  • Use our services.
  • Subscribe to newsletters or communications.
  • Fill out forms or surveys.
  • Contact us for support.

This information may include:

  • Name
  • Email address
  • Phone number
  • Company name
  • Mailing address
  • Any other information you choose to provide

Automatic Data Collection

When you visit our website, we may automatically collect information about your device and usage, including:

  • IP address
  • Browser type and version
  • Operating system
  • Referring website
  • Pages you visit
  • Date and time of access
  • Clickstream data

Cookies and Similar Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us understand user behavior, remember your preferences, and improve site functionality. You can adjust your browser settings to refuse cookies, but some site features may not function properly.

2. How We Use Your Information

We may use the information we collect for various purposes, including:

  • Service Delivery: To provide, operate, and maintain our services.
  • Communication: To send administrative information, updates, security alerts, and support messages.
  • Marketing: To send promotional materials and newsletters (with your consent).
  • Personalization: To tailor content and recommendations based on your interests.
  • Analytics: To monitor usage, trends, and activities to improve our website and services.
  • Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.

3. 10DLC Compliance and Messaging Practices

In compliance with 10DLC regulations for SMS and messaging services:

Consent and Opt-In Requirements

  • Express Consent: We obtain express written consent from recipients before sending marketing or transactional messages.
  • Clear Opt-In Process: Our opt-in procedures clearly explain the nature and frequency of messages.
  • Record Keeping: We maintain records of consent for auditing and compliance purposes.

Opt-Out and Unsubscribe Management

  • Easy Opt-Out: Recipients can opt-out of receiving messages at any time by replying with keywords like “STOP” or “UNSUBSCRIBE.”
  • Immediate Processing: Opt-out requests are processed promptly to ensure no further messages are sent.
  • Confirmation: A confirmation message is sent to acknowledge the successful opt-out.

Message Content Restrictions

  • Compliance: All messages comply with content guidelines to avoid spam, deception, and prohibited material.
  • Transparency: Messages clearly identify Jupiter BPO or the responsible business entity.

Data Privacy in Messaging

  • Secure Storage: Personal data collected during messaging interactions is securely stored and protected.
  • Limited Sharing: We do not share recipient data with unauthorized third parties without explicit consent.
  • Purpose Limitation: Data is used solely for the purposes outlined at the time of collection.

4. Disclosure of Your Information

We may share your information under the following circumstances:

  • Service Providers: With third-party vendors who perform services on our behalf, such as payment processing, data analysis, and marketing assistance.
  • Legal Obligations: To comply with legal processes, court orders, or governmental requests.
  • Protection of Rights: To enforce our terms and conditions, protect our rights, privacy, safety, or property, and that of our users or others.
  • Business Transfers: In connection with a merger, sale, financing, or acquisition of all or a portion of our business to another company.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Despite our efforts, no security measures are entirely foolproof.

6. International Data Transfers

Your information may be transferred to, and processed in, countries other than the one in which you reside. We ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

7. Retention of Data

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Your Rights and Choices

  • Access and Correction: You have the right to request access to or correction of your personal information.
  • Opt-Out of Communications: You may opt-out of receiving marketing emails by following the unsubscribe instructions in those emails or contacting us directly.
  • Data Deletion: You can request the deletion of your personal information, subject to certain legal exceptions.
  • Cookies Management: You can control cookies through your browser settings.

9. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.

10. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take steps to delete it promptly.

11. Updates to This Privacy Policy

We may revise this Privacy Policy periodically. The updated version will be indicated by an updated “Effective Date” and will be effective as soon as it is accessible. We encourage you to review this Privacy Policy frequently to stay informed about how we are protecting your information.

12. Contact Us

If you have any questions, concerns, or comments about this Privacy Policy or our practices, please contact us:

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.