- Jupiter BPO can save your business $35000+ per employee, per year.
Challenge
Energy Select struggled with managing customer support responses in a timely manner, consistently delivering designs and demos on schedule, and processing payments efficiently. These issues impacted client satisfaction and overall business performance.
Our Process
We applied a combination of business consulting and outsourcing support to address these challenges. By analyzing their workflows, we identified bottlenecks and implemented dedicated outsourcing teams to handle customer support. We also optimized project management processes to ensure on-time delivery of designs and demos, and streamlined payment processing systems for faster transactions.
- Improved Customer Handling
- Increase in Demo rates
- Reduced Solar design turnaround
- Improved Billing process
- Reduced project timeline delivery
- Improved Customer Support
Industry
Solar Energy
Client
Energy Select
Location
USA
Services
- Sales Support
- Customer Support
- Solar Panel Design
Duration
2022 - Ongoing
The Results
Energy Select achieved faster customer support response times, improved punctuality in delivering designs and demos, and more efficient payment processing. These improvements boosted client satisfaction, enhanced operational efficiency, and contributed to smoother business operations overall.
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