Lighting Reimagined faced critical staffing gaps within its order processing department, leading to delayed order fulfillment and subsequent customer complaints. Furthermore, the company encountered challenges in promptly updating website inventory and stock availability, further detracting from customer satisfaction. Like many businesses, Lighting Reimagined also aimed to expand its network and grow its market presence, necessitating strategic solutions to overcome these operational hurdles.

Our Process


Jupiter strategically onboarded experienced individuals with a background in order processing systems, website management and customer support which instantly improved operations which enhanced efficiency for better customer and vendor satisfaction.

Project Info




Lighting Reimagined




- Customer Support
- Order Processing
- Website Management
- Outbound Sales


2022 - Ongoing

The Results

The company has achieved optimal staffing levels and is experiencing growth without compromising its budgetary constraints. Customer satisfaction has surged due to the enhanced focus on individual care and attention. Additionally, there has been a noticeable reduction in website errors, with issues being promptly addressed and resolved.

Improved first call customer enquiries
Reduced on site administrative tasks
Reduced website enquiries and inventory mistakes

" We have been working with Ivancho and Kosta and the Jupiter BPO team for more than 4 months now, they helped us with our staffing needs, they are awesome, we love working with them, they provide great support to our outsourced staff and operations. "
Chris Dobroth - VP of Sales

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