- Jupiter BPO can save your business $35000+ per employee, per year.
Challenge
Lighting Reimagined faced critical staffing gaps within its order processing department, leading to delayed order fulfillment and subsequent customer complaints. Furthermore, the company encountered challenges in promptly updating website inventory and stock availability, further detracting from customer satisfaction. Like many businesses, Lighting Reimagined also aimed to expand its network and grow its market presence, necessitating strategic solutions to overcome these operational hurdles.
Our Process
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Jupiter strategically onboarded experienced individuals with a background in order processing systems, website management and customer support which instantly improved operations which enhanced efficiency for better customer and vendor satisfaction.
- Improved Sales Process
- Bringing back lost customers
- Our all service offerings to enhance.​
- Improved Quotation and Order Processing
- Reduced Delivery Tracking Complaints
- Improved Customer Support
Industry
Retail
Client
Lighting Reimagined
Location
USA
Services
- Customer Support
- Order Processing
- Website Management
- Outbound Sales
Duration
2022 - Ongoing
The Results
The company has achieved optimal staffing levels and is experiencing growth without compromising its budgetary constraints. Customer satisfaction has surged due to the enhanced focus on individual care and attention. Additionally, there has been a noticeable reduction in website errors, with issues being promptly addressed and resolved.
" We have been working with Ivancho and Kosta and the Jupiter BPO team for more than 4 months now, they helped us with our staffing needs, they are awesome, we love working with them, they provide great support to our outsourced staff and operations. "
Chris Dobroth - VP of Sales
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