- Jupiter BPO can save your business $35000+ per employee, per year.
Challenge
Sunbound encountered a significant challenge in identifying new avenues for sales and attracting business beyond the traditional reliance on word-of-mouth referrals. As a small business, they also faced difficulties in delivering adequate and prompt support to their existing clientele.
Our Process
We designed a detailed process plan on how we can improve the overall operations, customer support and distribution channels for Sunbound Lighting. After just 2 months working together we received feedback that they have seen improvements in the following areas:
- Improved Sales Process
- Growing Distribution Network
- Our all service offerings to enhance.
- Improved Quotation and Order Processing
- Reduced Delivery Tracking Complaints
- Improved Customer Support
Industry
Manufacturing
Client
Sunbound Lighting
Location
USA
Services
- Sales and Lead Generation
- Customer Support
- Order Processing and Billing
Duration
2021 - Ongoing
The Results
Working together with Sunbound we were able to improve their operations by improving their sales channels by connecting them to more developers, remodelers, electricians, new vendors, and architects. We expanded our roles to become Quotation Specialists, ensuring prompt and accurate pricing for Sunbound’s customers. Our efficient and effective processes enhanced customer satisfaction and solidified Sunbound’s reputation as a provider of high-quality lighting solutions.
" We have been working with Jupiter BPO over the past year, and they have gone above and beyond of what we have expected. The team is easy to work with and they are dedicated to their work, they have spent the time to learn about our business and industry so they would know how to best help us "
Ryan Nugent - General Manager
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Book a Consultation
Interested to learn more? Join us for a 15-min Discovery Call where we can explain how we can help your business by reducing your salary and operational costs by 60%.