Jupiter BPO operational centre is locate in Macedonia in Europe and provides hybrid working conditions focused on attracting the best local talent.

We provide highly skilled and experienced employees for the following:

– Customer Support
– Accounting and Bookkeeping
– Sales and Lead Generation
– HR and Administrative Support
– Digital Marketing and SEO

Outsourcing can provide cost savings, access to specialized expertise, improved efficiency, and the ability to focus internal resources on core competencies. It also provides flexibility to scale operations up or down.

Jupiter BPO is perfectly positioned in central Europe and is able to work during the ideal business hours for the US, UK, Australia and European markets.

Outsourcing a vital strategy for business growth

For the past month, we have reached new heights in assisting our current and new business partners to enhance their first-call interactions with customers, analyze and manage data, track inventory and logistics, and address customer complaints. Since 2021, we have been at the forefront of helping businesses implement better operational processes and reduce the overhead costs of supportive employees hired through us. This commitment has resulted in steady work and growth for our business partners, despite the challenging global economic situation over the past three years.  

“At Jupiter BPO, we empower businesses to optimize their operations, enhance customer satisfaction, and achieve substantial cost savings through our expert remote support services.”

Ivancho Angelevski

How can we help your Customer and Admin Support?

  1. Experienced Customer Support and 24/7 availability
    We use our internal training and persona experience to ensure your customers benefit from round-the-clock support, ensuring their needs are met promptly regardless of time zones. This continuous availability enhances customer satisfaction and loyalty. 
  2. Continuous Improvement and Innovation of our processes
    We invest into training resources for our teams to ensure that the latest and best technologies and methodologies are brought into their operating process. We also use industry leading monitoring softwares that helps identify inefficiencies and suggest improvements that streamline workflows and enhance overall operational efficiency.  
  3. Operational Flexibility and Scalability
    Businesses can scale their support needs up or down, adapting to market demands and optimizing resources, you will have full support from Jupiter BPO in recruiting, training, managing and reporting KPIs on the remote employees hired through us.
  4. Maximizing your cost efficiency
    Outsourcing your Customer and Admin Support with Jupiter BPO can lower your operational expenses by up to 70%. This substantial reduction is achieved through lower European wage rates and the elimination of costs related to initial recruitment, training, office space, utilities, and benefits that are typical for in-house staff. This allows you to reinvest the savings gained into critical areas of your business, such as inventory, product development, marketing and scaling your operations.

Track record backed by our Case Studies

We take pride in the relationships we’ve built with our business partners and teams, founded on honesty, integrity, respect, hard work, dedication, and above all, results. We have assisted businesses across various industries like, solar and renewable energy, digital marketing, IT and software development, real estate, retail, lighting, and manufacturing. We have established a trustworthy partnership in their operations and became a reliable business ally. But don’t just take our word for it, explore our case studies below.

Case Studies

United States and Macedonia ideal Cultural Partnership

Macedonian professionals generally have a good understanding of Western business culture and are fluent in English, which facilitates seamless communication and collaboration with clients from English-speaking countries. The cultural compatibility between Macedonian professionals and their Western counterparts minimizes potential barriers and ensures effective teamwork and project execution.

Overall, outsourcing to Macedonia provides businesses with access to a skilled workforce, cost advantages, a strategic location, government support, and cultural compatibility. These factors make Macedonia an attractive outsourcing destination for organizations seeking to enhance their operational efficiency and competitiveness.

Do you think that any of your
back end operations can be done remotely?
We are here to help you save up to 70% while leveling up your services and operations

Our Promise

  • Transparent Cost Structure – Management, Salary and Tax Fee Breakdown.
  • Domain Expertise – We use our industry experience and expertise to optimize your operations.
  • Data Security and Confidentiality – We have internal cybersecurity team dedicated to data safety.
  • Fortnightly and Monthly Reports – We help you stay on top of your KPIs with our reports.
  • World Class Lead Generation – We utilize the best lead generation platforms Zoominfo, Seamles, Apollo…
  • Scalability and Flexibility – Whether you want 1 employee or 10 we are here to support you.
  • Technology Advancements – We dedicated our resources to implement the newest technologies.
  • Respect, Relationship, Representation – We are great believers of treating our clients and employees with great care and decency.

BOOK A FREE 15 MIN CONSULTATION

Allow us to showcase our operational capabilities and how we have deliver an exceptional value to our partners in their mission to improve productivity, workflow, revenue and profits while making their experience seamless and cost-effective.

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