Customer support outsourcing services. Why US companies are offshoring to Europe in 2026
Jupiter is a Business Process Outsourcing company with operational centre is locate in Macedonia in Europe.
This are our most hired roles through us, but we can help with all back end roles.
– Customer Support
– Accounting and Bookkeeping
– Sales and Lead Generation
– HR and Administrative Support
– Digital Marketing and SEO
Outsourcing can provide cost savings, access to specialized expertise, improved efficiency, and the ability to focus internal resources on core competencies. It also provides flexibility to scale operations up or down.
Jupiter BPO is perfectly positioned in central Europe and is able to work during the ideal business hours for the US, UK, Australia and European markets.
TL;DR
US companies are increasingly choosing European customer support outsourcing services in 2026 to combine high-quality, GDPR-compliant customer support with cost efficiencies and nearshore time-zone alignment. This article examines the strategic benefits of offshoring customer support to Europe, compares Europe vs Asia vs local hiring, and shows how a trusted European BPO provider delivers secure, scalable, ISO-certified solutions.
Listen to this article | 10:39
Introduction to the article
US companies face rising customer expectations, data-security regulations, and talent shortages in domestic markets. Offshore customer support to Europe emerges as a compelling strategy for growth and compliance.
What you will gain:
- Insight into the challenges driving customer support outsourcing
- Clear comparison of Europe, Asia, and local hiring models
- Strategic benefits of GDPR-compliant, ISO-certified EU-based customer support teams
- How a leading European BPO provider ensures transparency, quality, and scalability
Positive engagement awaits as you discover the future of secure, high-quality outsourced customer support.
“The most important thing is to focus obsessively on the customer” – which is why companies are choosing high-quality European BPO support teams over cheaper alternatives like, Philippines BPO, India BPO, Vietnam BPO.
Jeff Bezos
Table of Contents
- Problem Awareness: How to Improve Customer Support and Identify Issues
- The Solution: Strategic Customer Support Outsourcing Services
- Europe vs Asia vs Local Hiring: A Strategic Comparison
- How Jupiter BPO Delivers Secure, GDPR-Compliant Support
- What Global Businesses Are Doing Differently
- FAQ Section
Problem Awareness: How to Improve Customer Support and Identify Issues
- Rising labor costs and talent shortages in US-based customer support call center services
- Fragmented processes and technology gaps in in-house customer support operations
- Compliance risks under data security in customer support outsourcing and GDPR regulations
- Limited scalability and inflexible staffing models hinder 24/7 support
- Variability in service quality with offshore customer support in non-European regions
US companies outsourcing customer support face a complex landscape: high domestic wages, regulatory burdens, and the need for seamless, 24/7 cross-border customer support operations. Balancing cost, quality, and compliance is increasingly challenging without a strategic partner.
Outsourcing to India, Outsourcing Philippines or Outsourcing to North Macedonia?
When considering outsourcing options for customer support services, India, the Philippines, and Macedonia each offer unique advantages. While outsourcing to India boasts a vast talent pool and outsourcing to the Philippines is known for its strong English proficiency, outsourcing to North Macedonia stands out for its cultural alignment with Western markets, competitive costs, and a skilled workforce specialized in customer support. Choosing Jupiter BPO in Macedonia means businesses will receive exceptional quality and support, ultimately enhancing operational efficiency and customer care.
The Solution: Strategic Customer Support Outsourcing Services
- Access to EU-based customer support teams fluent in English, Spanish, German, and French
- GDPR compliant customer support with ISO-certified customer support vendors and SOC 2 customer support providers
- Cost savings of up to 40% compared to US-based companies offshore support
- Nearshore customer support Europe with aligned time zones for real-time collaboration
- Scalable customer support BPO models that expand with seasonal or growth demands
Outsourcing customer support and offshoring customer support to Europe provides US companies with a trusted combination of cost efficiency, data security, and multilingual expertise. By partnering with a European BPO provider, you gain a transparent, long-term ally for exceptional, regulation-ready support.
Europe vs Asia vs Local Hiring: A Strategic Comparison for Your Customer Support
- Quality and language proficiency: EU-based customer support teams often have higher English proficiency and cultural alignment compared to some Asia-based outsourcing.
- Cost advantages: Eastern Europe outsourcing delivers competitive rates, balancing savings with premium service levels versus local hiring.
- Time-zone alignment: Nearshore customer support Europe reduces response delays and supports real-time collaboration with US operations.
- Compliance and security: European BPO providers strictly adhere to GDPR and EU data-security standards, outpacing many offshore markets.
- Scalability and risk: Local hiring can be slow and expensive; Asia may pose geopolitical risks, while European customer support outsourcing offers stable regulatory environments and ISO-certified processes.
Decision makers should weigh these factors carefully: European customer support outsourcing often hits the sweet spot between cost, quality, compliance, and scalability for US-based companies seeking reliable, secure offshore customer support.
How Jupiter BPO Delivers Secure, ISO, SOC 2 and GDPR-Compliant Support
Jupiter BPO is a leading European BPO provider specializing in customer support outsourcing services for US companies. We combine ISO-certified customer support call center services, SOC 2 customer support protocols, and robust data security in customer support outsourcing. Our EU-based customer support teams offer multilingual support, nearshore time-zone alignment, and transparent performance metrics. Partnering with Jupiter BPO ensures secure offshore customer support, long-term partnership, and measurable ROI.
What Global Businesses Are Doing Differently To Have Top Customer Support
Forward-thinking enterprises adopt a blended model of in-house and outsourced customer support to maximize flexibility and expertise.
Key strategies:
- Hybrid teams: retaining core in-house talent for product knowledge and escalation, while outsourcing routine inquiries to European BPO.
- Continuous training: joint programs between US companies and European support agents ensure consistent brand voice.
- Data-driven performance: real-time dashboards track CSAT, NPS, and SLA compliance across borders.
- Risk diversification: spreading operations across multiple EU jurisdictions to mitigate regulatory or geopolitical disruptions.
By combining in-house strengths with outsourced customer support, global businesses maintain high service levels, control costs, and stay resilient. Evaluate your current model and consider integrating a GDPR-compliant, ISO-certified European partner to future-proof your operations.
FAQ Section – Frequently Asked Questions
Q1: What are the benefits of customer support outsourcing to Europe?
Outsourcing customer support to Europe offers US companies cost savings of up to 40%, strong English proficiency, GDPR compliant customer support, and ISO-certified processes. EU-based customer support teams provide nearshore time-zone alignment, robust data security in customer support outsourcing, and scalable BPO solutions for peak demand.
Q2: How does GDPR compliant customer support help US companies?
GDPR compliant customer support ensures that personal data is processed securely within EU regulations, reducing legal risk for US companies outsourcing customer support. Jupiter BPO and other European BPO providers implement strict data-protection measures, breach notification procedures, and regular audits to maintain trust and compliance.
Q3: Why choose Europe over Asia for offshore customer support?
Choosing Europe for offshore customer support provides higher language proficiency, cultural alignment, and GDPR compliant customer support, while maintaining competitive costs through Eastern Europe outsourcing. Nearshore customer support Europe means fewer time-zone gaps, smoother collaboration, and lower regulatory risk compared to Asia.
Q4: What certifications should I look for in a customer support BPO?
Look for ISO-certified customer support vendors, SOC 2 customer support providers, and evidence of robust data security in customer support outsourcing. Certifications demonstrate a provider’s commitment to quality, transparency, and regulatory compliance, essential for US companies offshore support.
Q5: How do US companies offshore support maintain brand consistency?
US companies offshore support maintain brand consistency through joint training programs, shared knowledge bases, and real-time performance dashboards. Collaborating with EU-based customer support teams ensures that messaging, tone, and customer experience align with in-house standards.
Q6: Can outsourced customer support scale during peak seasons?
Yes. Leading customer support outsourcing services in Europe offer flexible staffing models that scale up or down based on volume. European BPO providers leverage cross-border customer support operations to reallocate resources seamlessly, ensuring consistent service levels during peak seasons.
Q7: How secure is offshore customer support?
Offshore customer support with EU-based teams is highly secure when providers adhere to GDPR, ISO-certifications, and SOC 2 standards. Jupiter BPO and top European BPO providers implement encryption, access controls, and continuous monitoring to ensure data security in customer support outsourcing.
Do you think that any of your
back end operations can be done remotely?
We are here to help you save up to 70% while leveling up your services and operations, try us RISK FREE FOR A MONTH!
BOOK A FREE 15 MIN CONSULTATION
Allow us to showcase our operational capabilities and how we have deliver an exceptional value to our partners in their mission to improve productivity, workflow, revenue and profits while making their experience seamless and cost-effective.